Refund policy

Refund & Return Policy

At GoOutside Goods, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.

Return Eligibility

Returns must be requested within 14 days of receiving your order.
Items must be unused, unworn, and in original condition, with all original packaging, tags, and accessories included.
Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items are not eligible for return or refund:

Items marked as final sale
Clearance or discounted items
Customized or made-to-order products
Items damaged due to misuse, outdoor wear, or improper care

Return Process

Please contact us at support@gooutsidegoods.com before returning any item.
Include your order number and reason for the return in your message.
Once your return request is approved, we will provide return instructions.
Returns sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method. GoOutside Goods is not responsible for lost or damaged return shipments.

Refunds

Once your return is received and inspected, we will notify you of the approval status.
Approved refunds will be issued to your original payment method within 5–10 business days.
Original shipping fees are non-refundable unless otherwise stated.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact support@gooutsidegoods.com within 48 hours of delivery and provide clear photos. We will arrange a replacement or refund at no additional cost.